Returns & Exchanges
At CRM Jewelers, we strive for complete satisfaction with every luxury timepiece and jewelry purchase. If you are not entirely satisfied, we offer a 14-day return policy for items in their original, unworn condition with all security tags intact.
Initiate Your Request
Contact our client services team within 14 days of delivery to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Secure Packaging
Place the item in its original presentation box along with all certificates, manuals, and warranty cards, ensuring the package is securely sealed for transit.
Insured Shipping
Affix the provided prepaid, fully insured shipping label to your package and drop it off at an authorized courier location to ensure safe delivery back to our vault.
Inspection and Refund
Once our master watchmakers verify the item's condition and authenticity, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing