Frequently Asked Questions
Everything you need to know about our luxury timepieces and fine jewelry.
Are all your watches and jewelry pieces authentic?
Yes, every item at CRM Jewelers undergoes a rigorous multi-point inspection by our in-house experts to guarantee 100% authenticity before being listed for sale.
What payment methods do you accept?
We accept major credit cards, bank wire transfers, and several cryptocurrency options. For high-value transactions, bank wire is often the preferred and most secure method.
Do you offer international shipping?
Absolutely. We ship worldwide using fully insured, signature-required courier services like FedEx and UPS to ensure your luxury purchase arrives safely.
What is your return policy for online orders?
We offer a 2-day inspection period for all online orders. If you are not satisfied, you must notify us within 48 hours of receipt to initiate a return for a full refund, minus shipping costs.
Do the watches come with a warranty?
Most of our pre-owned timepieces come with a CRM Jewelers one-year limited warranty covering the movement, in addition to any remaining manufacturer warranty.
Can I trade in my current watch for a new one?
Yes, we have a robust trade-in program. You can submit details and photos of your timepiece through our 'Sell/Trade' page to receive a competitive valuation toward your next purchase.